Frequently asked questions

Our products are shipped from our warehouse in Quebec, Canada.

For international shipments, taxes and customs duties may apply according to the laws of your country. These charges are the responsibility of the customer and must be paid on receipt of the parcel. We recommend that you check local regulations before placing your order.

We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal.

Canada: 3-7 working days
United States: 7-10 working days
International: 10-20 working days

Delivery costs are calculated according to the weight of your order and your destination. You can obtain an estimate of delivery costs at checkout.

Once your order has been shipped, you will receive a confirmation e-mail with a tracking number. You can track your order via the carrier’s website.

You can contact us by e-mail at support@aeri-gear.com or via our contact form on the website. We are available Monday to Friday from 9am to 5pm (Eastern Time).

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