{"id":3336,"date":"2013-08-11T19:22:53","date_gmt":"2013-08-11T23:22:53","guid":{"rendered":"https:\/\/aeri-gear.com\/faq-contact\/"},"modified":"2024-10-02T17:44:20","modified_gmt":"2024-10-02T21:44:20","slug":"faq-contact","status":"publish","type":"page","link":"https:\/\/aeri-gear.com\/en\/faq-contact\/","title":{"rendered":"FAQ \/ Contact"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-377322104\">\n\n\n\t<div id=\"col-308676642\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Frequently asked questions<\/span><b><\/b><\/h3><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2071465203\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2071465203-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-do-you-ship-your-products-from?\" aria-expanded=\"false\" aria-controls=\"accordion-2071465203-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Where do you ship your products from?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2071465203-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2071465203-label\" >\n\t\t\t\n\n<p>Our products are shipped from our warehouse in Quebec, Canada.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2484754459\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2484754459-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-deliver-internationally?\" aria-expanded=\"false\" aria-controls=\"accordion-2484754459-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do you deliver internationally?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2484754459-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2484754459-label\" >\n\t\t\t\n\n<p>For international shipments, taxes and customs duties may apply according to the laws of your country.\nThese charges are the responsibility of the customer and must be paid on receipt of the parcel.\nWe recommend that you check local regulations before placing your order.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1600327275\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1600327275-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-1600327275-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What payment methods do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1600327275-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1600327275-label\" >\n\t\t\t\n\n<p>We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3326140000\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3326140000-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-delivery-times?\" aria-expanded=\"false\" aria-controls=\"accordion-3326140000-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What are the delivery times?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3326140000-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3326140000-label\" >\n\t\t\t\n\n<p>Canada: 3-7 working days<br> United States: 7-10 working days<br> International: 10-20 working days<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3317047759\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3317047759-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-delivery-charges?\" aria-expanded=\"false\" aria-controls=\"accordion-3317047759-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What are the delivery charges?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3317047759-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3317047759-label\" >\n\t\t\t\n\n<p>Delivery costs are calculated according to the weight of your order and your destination.\nYou can obtain an estimate of delivery costs at checkout. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3467842543\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3467842543-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-track-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3467842543-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I track my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3467842543-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3467842543-label\" >\n\t\t\t\n\n<p>Once your order has been shipped, you will receive a confirmation e-mail with a tracking number.\nYou can track your order via the carrier&#8217;s website. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-872566931\" class=\"accordion-item\">\n\t\t<a id=\"accordion-872566931-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-contact-customer-service?\" aria-expanded=\"false\" aria-controls=\"accordion-872566931-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I contact customer service?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-872566931-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-872566931-label\" >\n\t\t\t\n\n<p>You can contact us by e-mail at support@aeri-gear.com or via our contact form on the website.\nWe are available Monday to Friday from 9am to 5pm (Eastern Time). <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-7650612\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Send us an e-mail<\/span><b><\/b><\/h3><\/div>\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3325-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3325\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3336#wpcf7-f3325-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3325\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3325-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label>Your name (required)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><label>Your Email (required)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><label>Your message (required)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner button\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<p> 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